Hi Igor,

 

I was able to make a screenshot about the error, please find attached.

 

Best regards,

Péter

 

    Péter Vidámi

Head of Production

  ADS Service Kft.

H – 1112 Budapest Neszmélyi út 13./B.

Tel: +36 1 224 56 95

fax: +36 1 224 56 97

http://www.adsservice.hu/

ads_ploey_kombo_alairas_v3

 

 

From: iva_co [mailto:iva_co@ukr.net]
Sent: Monday, October 8, 2018 3:29 PM
To: Vidámi Péter <headofproduction@adsservice.hu>
Cc: dcpomatic@carlh.net; carl@dcpomatic.com; Carl Hetherington <cth@carlh.net>
Subject: Re[2]: Re[2]: [DCP-o-matic] DCP ingest problem

 

Hi, Vidámi.

Any server makes test of DCP before playing, DSS-200 is not exception.

I made many times IOP DCPs for DSS-200 and they played without any problem, but I don't know the suffix number of those server (3 in your case).

 

Ask this cinema with DSS-200 for full text of error message. I've never managed Dolby DSS-200, but I'm sure it has logging.

 

--

Regards, Igor Voytovich

 

08 октября 2018, 16:15:17, от "Vidámi Péter" <headofproduction@adsservice.hu>:

 

Dear Iva, Carl, and others,

 

I am unable to ask screenshot, as the „bad” DCP had been already deleted, but today an other cinema has intended the same error: „not supported file format”, this cinema has the same Dolby DSS 200-3 server just in case of the other cinema and a Christie CP2210 2K projector. It seems that the Dolby DSS 200-3 server make some test before playing the DCP, and that is where my Interop DCP fails.  

 

Do you have any experience with Dolby DSS 200-3?

What kind of DCP can be played on it, made by DOM?

 

Thank you and best regards,

Péter

 

 

 

 

 

    Péter Vidámi

Head of Production

  ADS Service Kft.

H – 1112 Budapest Neszmélyi út 13./B.

ads_ploey_kombo_alairas_v3

 

 

From: iva_co [mailto:iva_co@ukr.net]
Sent: Saturday, October 6, 2018 11:16 PM
To: Vidámi Péter <headofproduction@adsservice.hu>
Cc: dcpomatic@carlh.net; carl@dcpomatic.com; Carl Hetherington <cth@carlh.net>
Subject: Re[2]: [DCP-o-matic] DCP ingest problem

 

Ok, let's wait for response from the cinema about the second hdd.

Also could you provide some more detailed response from the cinema apart from just "the file is not appropriate video format"? We need exact text of error message. With screenshot of the error message if possible.

 

--

Regards, Igor Voytovich

 

7 октября 2018, 00:00:29, от "Vidámi Péter" <headofproduction@adsservice.hu>:

 

Hi Igor,

 

 Via 500 GB samsung USB 3.0 HDD ext3/ext4 format. 

I have sent a second HDD to the cinema with the same DCP on it, to make a double check, but I have no feedback about it yet. 

 

Best regards,

Péter

 

 

    Péter Vidámi

Head of Production

  ADS Service Kft.

H C 1112 Budapest Neszmélyi út 13./B.

 

Feladó: iva_co <iva_co@ukr.net>
Elküldve: 2018. október 6., szombat 22:55:31
Címzett: Vidámi Péter
Másolatot kap: dcpomatic@carlh.net; carl@dcpomatic.com; Carl Hetherington
Tárgy: Re: [DCP-o-matic] DCP ingest problem

 

HI, Péter!

How did you deliver the DCP to theater? On HDD or via internet? Is it archived?

 

--

Regards, Igor Voytovich

 

6 октября 2018, 23:37:53, от "Vidámi Péter via DCPomatic" <dcpomatic@carlh.net>:

 

Hello Carl and other Professionals!

 

 

 I have an issue with DCP-o-Matic 2.12.6. 

I have made a DCP, and it does not works on a DOLBY DSS 200 server & CHRISTIE CP 2230 projector.

The DCP was made as an InterOp, non-encrypted, 24 FPS, Scope, 100 Mbit/sec bitrate DCP with 6 channel audio and no subtitle. It works in many cinemas, but it does not work in the mentioned one above. 

 

I have attached the followings in .rar:

 

-The CLP, the assetmap, the pkl, and the volindex of the DCP which does not work

-The preferences of the DCP (what setting I had in DCP-o-Matic when I made this DCP)

-A screenshot about the folder of the DCP, which does not work

-A screenshot from the cinema, which said that they receive the error message of something like this: 

"The file is not appropriate video format"

 

As the actual screening is very close, I have to do something really quickly. 

 

My current plan is to import this InterOp DCP in the newest version DCP-O-Matic, and make an SMPTE version from it. Maybe SMPTE will work better than InterOp. I don't know whether it is matter that the DCP are in reels or continuous. 

 

What do you think? Do you have a better suggestion please?

Any advice is very appreciated!

 

Best regards,

Péter

 

 

 

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