Hi Carsten.
Thanks very much for coming back so swiftly with such a comprehensive
response.
I am told that the set-up in this multiplex is that the staff do not
even have access to the projector control panels! The screens on the
projectors you mention are hidden behind some kind of barrier and
everything has to be done through the TMS software. I assume this is
because tech for the chain is handled centrally, and they don't want any
settings getting twiddled by people who "don't know what they're doing"
(similar to corporate laptops where the user can't install software etc
without reference to the company IT department).
Someone told me they *think* the projectors are 320 series, but not
confirmed. But we do know SMPTE validation is a separate process on
these projectors so, from what you've said, that does seem likely.
It's very frustrating not to be able to get even this basic information.
I am trying to get it escalated to the chain's central technical team so
we can find out more. I'll come back as soon as have more info.
It's good to know this doesn't sound like it's a widespread problem. The
DCP which wouldn't play was just a bit of preroll, so it wasn't a
disaster. But my worry, of course, is that if this 1 DCP wouldn't play,
maybe something else more crucial (like a feature) may also turn out to
be problematic later in the festival.
In the meantime:
I assume when you say SMTPE validation is not just hash-check, you mean
it's also XML schema validation, signature validation etc. That fits
within the meaning of the term "validation" as I'd previously understood
it. Have I read you right? Or are there some esoteric extra checks only
Sony projectors do?
I am also still wondering: What about Interop DCPs on these projectors?
If validation is performed on SMPTE DCPs only, does this mean that these
projectors don't do any validation prior to playback on Interop DCPs?
That would be quite scary - if corruption was introduced in copying the
DCP to server's internal RAID, you wouldn't have any idea that had
happened until the projector hiccups in the middle of the public show.
I had always thought that these checks were done as part of ingest, so
it wasn't something we needed to worry about. But maybe I assumed wrong...
Jim
On 05/11/2021 22:36, Carsten Kurz wrote:
It would be necessary to know what type of Sony
projectors are used. There are two major product versions with very different software
when it comes to SMPTE DCPs.
The Sony SMPTE verification is not just a hash check. Also, the trouble DCP-o-matic had
with Sonys was ONLY with encrypted SMPTE DCPs. It wasn't possible to create working
KDMs for them - unencrypted SMPTE DCPs would always ingest and play fine. This issue was
finally solved both in DCP-o-matic, and a Sony software update (it was actually a bug on
Sonys side, not DCP-o-matic). The DCP was okay, the trouble was with the
certificate/signature validation.
Now, the older Sony SRX-R220/320 systems have a separate SMPTE validation process. It is
usually triggered after ingest automatically, but manual is possible as well.
The more modern SRX-R5xx/8xx systems perform that validation in the background/during
ingest. These are the systems with the validation/signature bug that later had been
solved.
On the R5xx/8xx systems, it is very easy to find the software version number, it is
always displayed on the lower right of the screen. See screenshot.
It is also comprehensive - the number tells the version of all software components,
Server, projector, subsystems, etc. Make them send a photo of the main screen with the
lower right visible.
It may be that the older R320 systems have trouble with some aspects of SMPTE Bv2.1. They
haven't received software updates for a long time. They will certainly still play
SMPTE DCPs, but it may be that commercial DCP mastering companies found ways around their
issues. I know a few people still operating these older Sonys, but they are not ready to
play tests.
I have another report of a SMPTE DCP not working or not ingesting on a SONY, but in that
case, even less information is available. It could also be a disc format issue.
I create SMPTE DCPs for our Sony R515 multiple times each week. I never had issues.
- Carsten