[DCP-o-matic] Problem with the configuration and starting of the DOM v.2.12.13 / macOS Mojave 10.14/1
14 Nov
2018
14 Nov
'18
2:10 p.m.
Dear,
recently the DOM crashed during creation of the DCP from a ProRes file.
After that crash I can't start the DOM. When I try to start it, I get this
notification:
[image: Zrzut ekranu 2018-11-14 o 14.41.33.png]
After clicking OK, I get this one:
[image: Zrzut ekranu 2018-11-14 o 14.42.15.png]
And then the app shuts down.
I've tried reinstallation numerous times but to no effect. I've also
updated the OS on my computer.
Now I try to start the DCP-o-matic in the 2.12.13 version but the problem
started with the previous one.
My operating system is MacOS Mojave 10.14.1, but the problem appeared while
using MacOS High Sierra.
Have you got any clues what should I do if the reinstallation and the OS
upgrade haven't helped?
Kind regards
Mateusz
14 Nov
14 Nov
2:13 p.m.
Hi there,
Try renaming the folder
/Users/your_user_Name/Library/Preferences/com.dcpomatic
to something else (e.g. com.dcpomatic.old)
then re-running DCP-o-matic.
Kind regards,
Carl
On Wed, 14 Nov 2018, Mateusz Misiewicz via DCPomatic wrote:
Dear,
recently the DOM crashed during creation of the DCP from a ProRes file. After that crash
I can't start the DOM. When I try to start it, I get this
notification:
Zrzut ekranu 2018-11-14 o 14.41.33.png
After clicking OK, I get this one:
Zrzut ekranu 2018-11-14 o 14.42.15.png
And then the app shuts down.
I've tried reinstallation numerous times but to no effect. I've also updated the
OS on my computer.
Now I try to start the DCP-o-matic in the 2.12.13 version but the problem started with
the previous one.
My operating system is MacOS Mojave 10.14.1, but the problem appeared while using MacOS
High Sierra.
Have you got any clues what should I do if the reinstallation and the OS upgrade
haven't helped?
Kind regards
Mateusz
15 Nov
15 Nov
10:03 a.m.
Hi Carl,
It helped! Thank you :) I thought it had to be something to do with the libraries.
Best,
Mateusz
Wysłane z iPhone'a
Wiadomość napisana przez Carl Hetherington
<cth(a)carlh.net> w dniu 14.11.2018, o godz. 15:13:
Hi there,
Try renaming the folder
/Users/your_user_Name/Library/Preferences/com.dcpomatic
to something else (e.g. com.dcpomatic.old)
then re-running DCP-o-matic.
Kind regards,
Carl
> On Wed, 14 Nov 2018, Mateusz Misiewicz via DCPomatic wrote:
>
> Dear,
> recently the DOM crashed during creation of the DCP from a ProRes file. After that
crash I can't start the DOM. When I try to start it, I get this
> notification:
> Zrzut ekranu 2018-11-14 o 14.41.33.png
>
> After clicking OK, I get this one:
> Zrzut ekranu 2018-11-14 o 14.42.15.png
>
> And then the app shuts down.
>
> I've tried reinstallation numerous times but to no effect. I've also updated
the OS on my computer.
>
> Now I try to start the DCP-o-matic in the 2.12.13 version but the problem started
with the previous one.
>
> My operating system is MacOS Mojave 10.14.1, but the problem appeared while using
MacOS High Sierra.
>
> Have you got any clues what should I do if the reinstallation and the OS upgrade
haven't helped?
>
> Kind regards
> Mateusz
>
>
2356
days inactive
2357
days old
2 comments
2 participants
participants (2)
-
Carl Hetherington -
Mateusz Misiewicz